Effective Date: June 8, 2012
Updated: August 10, 2022
The following Subscription, Authentication and Mobile Products Terms and Conditions govern your use of the subscription, authentication and mobile products offered by the NFL from time to time. These Subscription, Authentication and Mobile Products Terms and Conditions supplement the Web Site Terms and Conditions, which can be found at www.NFL.com/help/terms and are incorporated herein by reference. All defined terms not otherwise defined herein have the meaning ascribed to them in the Web Site Terms and Conditions.
These Terms apply to the following subscription, authentication and mobile products:
NFL+ and NFL+ Premium includes access to live regular season and postseason games on phone and tablet, live and archived video of NFL preseason games, live game audio, on-demand NFL library programming, and archived video of regular season and post-season games (NFL+ Premium only).
NFL RedZone Mobile (access to live online video streaming of NFL RedZone) available on a subscription basis to users through an in-app purchase in the NFL App. NFL RedZone Mobile is solely available to customers for access on a mobile device and via the NFL App
Fantasy + (access to news and information about NFL players, trade insights, draft recommendations, roster/waivers tools) available on a subscription basis to users via the web or through an in-app purchase in the NFL Fantasy App.
(NFL+ and NFL+ Premium, NFL RedZone Mobile and Fantasy+ collectively referred to herein as the "Subscription Products");
We have contracted with a third party to operate some of the above listed Subscription Products on our behalf.
NFL App, NFL Fantasy and other NFL wireless applications ("NFL Mobile Products");
NFL Network and NFL RedZone Authentication Products (access to live online streaming of NFL Network and NFL RedZone available to customers who subscribe to NFL Network and NFL RedZone with certain authorized television providers) (the "Authentication Products", and together with the Subscription Products and NFL Mobile Products, the "Products").
- Access to the Products
(a) Subscription Products are only available to users within the United States. You are not authorized to use Subscription Products if you are located outside of the United States, and you agree not to access or attempt to access Subscription Products from any territory outside of the United States. Certain content contained with Subscription Products may only be available on certain devices or to customers accessing data on a wireless network.
(b) NFL Mobile Products are available to all mobile users on a cross-carrier basis. However, certain content contained in the NFL Mobile Products may only be available to customers of select wireless plans, customers located within select countries, customers using certain devices, customers accessing data on a wireless network or on a subscription basis.
(c) NFL Network and NFL RedZone Authentication Products are only available in the United States to subscribers of NFL Network and/or NFL RedZone who have an account in good standing with an authorized distributor of NFL Network and NFL RedZone. Access to the Authentication Products may be limited to certain devices.
- Registration, Username, Password, Security
Registration: Registration is required for the use of the Products. We will not grant any user access to the Products unless he or she has completed the necessary registration and paid the fees, if any, associated with access to such Products.
Username/E-mail and Password: Your username/email address and password will be your identity for purposes of accessing the Products.
- Special Terms and Conditions Applicable to Subscription Products
We are not responsible for any error in copy or images relating to any Subscription Product. The specific Subscription Products and range of payment options (e.g., season) offered each NFL season may change at our sole discretion.
In order to purchase a Subscription Product, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit card information and billing address. Our Privacy Policy explains how such information may be used by us. Your ability to purchase Subscription Products is subject to limits established by your credit card issuer. You must notify us immediately of any change in your credit card information, including any change to your home address. By utilizing a credit or debit card or any other payment method for purchase of any of the Products, you authorize us to charge such card on a periodic basis as specified in the amount described on the applicable Subscription Product purchase path(s).
- Subscription Fees; Billing and Automatic Renewal; Free Trials; Refunds
Fees: We reserve the right to modify the price of any Product. You can find the current fee for the applicable Product (the "Fees") posted on the informational page(s) where the Product is located. You agree to pay all Fees and other Fees (including any applicable taxes) incurred in connection with your access to any Product, at the rates in effect when the charges were incurred. We may change the Fees, or add new Fees, upon prior notice to you either by e-mail or publishing the changes on the web or mobile pages where the Product is located. You acknowledge and agree that you shall be responsible for reviewing the Products schedule of Fees from time to time for changes, and you further agree that changes shall be effective when posted on the informational page(s) where the Product is located.
Billing; Automatic Renewal:
For Subscription Products billed on a seasonal basis, the term begins when you purchase and ends before the start of the following year's NFL Preseason, if any, or Regular season (if no NFL Preseason), with one-time billing immediately following your purchase.
For Subscription Products billed on a seasonal basis that include an auto-renewal option, unless you elect not to participate in the auto-renewal option, your seasonal subscription will automatically renew prior to the start of the next year’s NFL Preseason, if any, or Regular season (if no NFL Preseason) at the current year's full season Fees (plus any applicable taxes) for the applicable Subscription Product for the entire NFL Season. To cancel the annual automatic renewal feature visit the My Account page or for instructions and answers to other questions visit the FAQ page here: https://support.nfl.com/hc/en-us/categories/4989023671324-NFL- and contact support via 'Submit a Request' in the upper-right corner of this page.
For Subscription Products billed on a monthly basis, the term begins when you purchase, and you will automatically be charged the current applicable Fees (plus any applicable taxes) each month. To cancel your monthly subscription visit the My Account page or for instructions and answers to other questions visit the FAQ page here https://support.nfl.com/hc/en-us/sections/4989176002588-Billing-and-Account-Management-:
For Subscription Products and NFL Mobile Products purchased through an online app, you will be billed and auto-renewed, if applicable, in accordance with the terms of the online store where you made your purchase in accordance with the terms of purchase as disclosed to you by such online store.
Free Trials: Your access may start with a select amount of time in which you may use the Subscription Product for free (the "Free Trial") depending on certain promotions which may or may not be offered during the season or on a given platform or for a given Subscription Product. Subscription Products that start with a Free Trial will be subject to all applicable Fees following completion of the Free Trial unless you cancel your order in accordance with the applicable instructions. Some platforms and Subscription Products do not offer a Free Trial. To cancel a Subscription Product during your Free Trial (to the extent applicable), please visit your My Account Page. For any additional questions please visit the FAQ page here: https://support.nfl.com/hc/en-us/categories/4989023671324-NFL-
Refunds:
Ultimately, our decision to grant or deny refunds will be based on purchase type and the circumstances for the refund request. If we are unable to post a refund to your credit card, including because your credit card account is closed or otherwise unavailable when we attempt to post the refund, or if we allege that you have violated the Terms of Use, you agree that you will forfeit the amount due to you (if any) under this paragraph. Please note that we may not be able to post refunds for subscriptions that are paid for through the use of "single use" credit card numbers or similar "disposable" payment methods. We recommend that you do not use these payment methods to pay for your subscription to the Subscription Product; if you choose to use them despite our recommendation, you do so at the risk that we may not be able to provide you with a refund under this paragraph.
You may be granted a refund based on the following circumstances:
- You made duplicate purchases using multiple registration/login credentials, or
- You are experiencing serious and ongoing technical difficulties
To request a refund, please reach out directly to our customer support team here: https://support.nfl.com/hc/en-us/requests/new?ticket\_form\_id=4949155242780
If you made an in-app purchase in the Subscription Products and NFL Mobile Products, for iOS (e.g., Apple), Amazon, ROKU and Android (e.g., Google), refunds must be requested from the online store where you made your purchase in accordance with the refund policies of that store
Our reasonable effort to provide you with a refund, as described above, will be your exclusive remedy if you or we terminate your access to the Subscription Products, including in the event that you claim we breached our obligations to you.
5. Availability: The availability of the NFL+ content may be affected by a variety of factors, including game delays or cancellations, application of the National Football League's broadcast policy (which prohibits broadcast of football games under certain circumstances and in certain areas), technical problems or network delays, program rescheduling, or other reasons.
In addition, please note that the content accessible via NFL+ may vary based on your geographic location and viewing platform. Live preseason games are subject to local blackouts. Live regular season games are limited to those made available in your local TV market and national broadcasts. Live regular season and postseason games are generally available only on mobile phones and tablets; certain regular season games will be available only on mobile phones. NFL Network will also be available only on mobile phones.
Replays and audio feeds are subject to availability.
6. Termination: You may request that we terminate your access to any Subscription Product by contacting NFL Digital Care:
NFL+ and NFL+ Premium: https://support.nfl.com/hc/en-us/
If your access to a Subscription Product has been terminated, you may be entitled to a refund as set forth above.
7. Your Contact Information:
By accepting this Agreement, you agree that we may notify you about changes to Fees, autorenewal information, and/or the Products by sending an e-mail message to your e-mail address on file with us and by publishing such notices from time to time on the informational page(s) of the applicable Product. It is your responsibility to notify us of any change in your e-mail address by logging in to the applicable Product and using the online account management tool. If your e-mail service includes functionality or software that catalogues your e-mails in an automated manner, it is your responsibility to ensure that those e-mails we send to you reach your inbox, either by routinely monitoring your bulk, junk and/or spam e-mail folders or by adding us to your address book or safe senders list.