SUPER BOWL LIX GAMEDAY | ACCESSIBILITY GUIDE
The NFL Super Bowl LIX at Caesars Superdome Stadium is dedicated to ensuring a welcoming experience for all fans, including fans with disabilities. If you're a fan with disabilities or require additional support, please review the following information, as it may differ slightly from the details posted online with the stadium's accessibility information.
By clicking below, you can navigate directly to items included within each category:
GENERAL ACCESSIBILITY INFORMATION
Ticketing
The NFL is committed to providing a first-class experience to all of its fans. Please note that the NFL does not sell Super Bowl tickets to the general public, whether for standard or accessible seating. Rather, the NFL distributes tickets to the NFL's clubs – including the participating clubs and host club – which make tickets available for sale to season ticket holders and others in their local communities (including fans with disabilities), as well as to partners, sponsors, the Super Bowl host committee and others. On Location is a premium events experience seller that offers premium standard and accessible ticketing packages that include a host of additional exclusive experiences. If you are looking for accessible seating ticket packages, please reach out to On Location Guest Services to learn more about accessible seating options for this event. For more information, please call 800-591-9198 or email us at accessibility@onlocationexp.com.
After Super Bowl tickets are distributed closer in time to the game, fans may find tickets available for resale on the NFL Ticket Exchange powered by Ticketmaster – the official resale marketplace of the NFL https://www.ticketexchangebyticketmaster.com/NFL. Tickets will remain available for resale on the NFL Ticket Exchange up to 60 minutes after kickoff.
Accessible Seating
Accessible seating is available throughout Caesars Superdome and must be pre-purchased. If you purchased a ticket in the fixed seating area but require an accessible seat, Guest Services staff may be able to assist you by relocating your ticket to an accessible seating area. Accommodation is made on a first-come, first-served basis, with seating in a comparable level of the stadium with a maximum of one (1) accessible ticket and one (1) companion ticket.
If you are located on the 100 level, visit the Guest Service booth adjacent to Section 135. If you are currently on the 200, 300, 500 level, identify a stadium usher or attendant for available accessible seats nearest your section.
Transportation and Parking
To help manage the high parking demand and anticipated congestion from heavy event traffic, the City of New Orleans strongly encourages locals and Super Bowl LIX visitors to use public transit or rideshare apps for their travel needs. For information about Paratransit Service, visit the Transit Accessibility page at https://www.norta.com/ride-with-us/know-before-you-go/transit-accessibility/paratransit-service. Wheelchair-accessible vehicles can also be requested through rideshare apps. The designated drop-off and pick-up location is at Duncan Plaza, on the east side of the Heal Garage.
For fans who have a valid/current accessible parking plate or placard, there will be dedicated accessible parking available at Heal Garage, 300 LaSalle Street. The price for a parking permit is $120, inclusive of all fees. To request parking at this location, please contact the Mobility Assistance Program at superbowlada@gmail.com or (888)745-1455.
Accessible Entrances
All Super Bowl LIX entries are accessible. The Mobility Assistance team, easily identified by their blue vests, is available at all entrances to provide wheelchair assistance as needed. Accessible ramps are located on the east side of Caesars Superdome, offering access to the plaza level and stadium gates. Once inside the stadium, all gates are equipped with elevators and escalators to reach different levels. Elevators are prioritized for guests requiring accessibility accommodations.
NFL Clear Bag Policy
Consistent with all NFL games, the NFL strongly encourages fans not to bring any type of bag to the stadium, but if necessary, clear bags outlined in the Clear Bag Policy are permissible.
The NFL does allow exceptions for special medical equipment after proper inspection. Security will be present at stadium entrances to screen these bags.
Can fans bring special items into Super Bowl LIX because of a medical condition?
Yes. While outside food and drink is ordinarily not allowed inside Caesars Superdome for Super Bowl LIX, exceptions will be made for fans with a special medical dietary restriction.
Additionally, a fan requiring insulin, or an EPI pen can bring his or her medically necessary materials and medications provided all medicine has a prescription label with the fan's name. Out of concern for the event staff who handle the trash, fans should dispose of medical waste and syringes in the proper disposal located at the First Aid stations Plaza 134, 147, Loge 235, 277, Terrace 527, 557. (see the First Aid locations on our event site maps in the NFL OnePass app). Guests should not dispose of these items in other trash bins in the stadium.
STADIUM FACILITIES
Restrooms
Family restrooms are available on the Loge 200/300 level, 300/400 Suites, and accessible restrooms are prevalent throughout Caesars Superdome.
Does Super Bowl LIX provide food options for special dietary needs?
Super Bowl LIX will have food vendors that provide special dietary options. You can find their locations by checking the event site maps in the NFL OnePass app.
Mothers Nursing Room
There are multiple mothers' nursing room locations at Caesars Superdome for Super Bowl LIX.
Locations:
Plaza Level - Sections 109/111, 117/119, 137/139, 145/147
Loge Level - 215/217, 269/271
Terrace Level - 511/513, 521/523, 539/541, 549/551
Upper Terrace - 614, 640
Sensory
Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, noise cancelling headphones, and other resources during events. For checkout, please proceed to the Guest Relations Center located near Gate F on the Plaza Level at Caesars Superdome. In exchange for the issuance of a sensory bag, you will be required to submit a valid government issued photo ID.
Sensory Rooms: Kulture City Quiet Rooms provide a quiet, relaxing space for guests with sensory issues. If a patron needs to use a quiet room, please visit the nearest Guest Services Desk to request access. There are two rooms located on the Club (200) level – one on the north side and one in Claiborne Market in the southwest corner.
Service Animals
Service animals (dogs, and in some cases, miniature horses trained to perform work/do tasks for a fan because of a disability) and service animals in training are permitted into Caesars Superdome and may accompany fans with a disability in all public areas of Super Bowl LIX (where other fans are permitted). Other animals, including emotional support or household pets are not allowed.
ASSISTIVE SERVICES
Mobility Assistance
Super Bowl LIX is fully accessible for all wheelchairs and mobility devices, offering a welcoming experience for everyone. If you did not bring your own device and are in need of mobility assistance entering, during, or exiting the event, wheelchair attendants are available to assist you from one location to another. Wheelchairs are not available to rent.
Please look for a Mobility Assistance teammate, wearing blue vests and are located at all Entries and hospitality areas. A representative can also assist you from the Fan Service Booths and within the stadium Guest Relation Centers near Gate F. You may also call 888-745-1455 to reach the Mobility Assistance Program and request a wheelchair attendant to your location.
Wheelchairs (manual or power-driven) and three or four-wheeled scooters are allowed only for use by fans with mobility disabilities. For safety reasons, requests to use other power-driven, mobility devices will be reviewed on a case-by-case basis. Powered mobility devices may be charged at the accessible seating areas within the stadium. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Auxiliary Aids
As a service to our guests who are hard of hearing, Caesars Superdome will offer assistive listening devices (ALDs) in the Guest Relations Center near Gate F on the Plaza level. Devices do not need to be reserved and will be checked out on a first come first serve basis. A valid government photo ID will be held until the device is returned.
Throughout the game there will be live broadcasting through the NFL OnePass app from Westwood One.
Additionally, if needed, you can take the following steps to enable captioning on your personal device and listen via the NFL OnePass app that fans can access on their phones. The steps below are for both iPhone and Android.
Enable Captioning for your Apple/iOS device:
- Go to Settings
- Select Accessibility
- Scroll down to the section labeled "Hearing" and select Live Captions
- Tap the toggle to turn on "Live Captions (Beta)"
- You can customize the text, size and color of all captions by selecting the "Appearance"
Enable Captioning for your Android device:
- Open your device's Settings app
- Tap Accessibility
- Caption preferences.
- Tap Show captions.
ADDITIONAL RESOURCES
Who can I contact BEFORE the event to ask questions about accessibility and Mobility Assistance?
For all accessible questions prior to Super Bowl LIX on Sunday, February 9, 2025 contact mobility assistance by email, superbowlada@gmail.com or by phone 888-745-1455.
How do I contact Mobility Assistance DURING the event?
If you have questions or need mobility assistance during the event, please call the Mobility Assistance Program at 888-745-1455. Mobility Assistance teammates can be identified wearing a blue vest and are located at the Fan Entries and the Fan Services Booths. For accessibility and fan service locations, check out our event site maps within the NFL OnePass app.