SUPER BOWL LIX EXPERIENCE PRESENTED BY PANINI ACCESSIBILITY GUIDE
By clicking below, you can navigate directly to items included within each category:
GENERAL ACCESSIBILITY INFORMATION
Is there accessible parking at the Super Bowl Experience presented by Panini ? If so, where?
Parking for general public and Super Bowl Experience ticket holders will not be available for advance purchase in and around Morial Convention Center. To help manage the high parking demand and anticipated congestion from heavy event traffic, the City of New Orleans strongly encourages locals and Super Bowl Experience visitors to use public transit or rideshare apps for their travel needs.
If parking is needed, it is recommended to make arrangements in advance to ensure availability.
There are a few sites tracking information and real-time NOLA parking inventory and offer accessible parking options:
For information about Paratransit Service, visit the Transit Accessibility page at https://www.norta.com/ride-with-us/know-before-you-go/transit-accessibility/paratransit-service. Wheelchair-accessible vehicles can also be requested through rideshare apps. The designated drop-off / pick-up location is at Calliope East Bound and Convention Center Blvd.
For more information about accessible parking locations and their proximity to fan entry points, please contact the Mobility Assistance Program at superbowlada@gmail.com or (888)745-1455.
Are there Mothers Rooms onsite for nursing mothers attending?
Yes, during the hours of Super Bowl Experience there will be a Mother's Room located in the main lobby of Hall B1. If inside of the event, please visit the Fan Services Hub just inside Ticket Scan to gain access to the Mother's Room. Additional privacy can be found at the First Aid Stations next to the Play Football Field in Hall F or the 40 Yard Dash in Hall D.
What services are offered for fans with sensory needs?
1. Special Quiet Hours
The NFL will be hosting sensory hours for those interested on Thursday, February 6, from 1 PM – 3 PM local time. Sensory hours will include dim lighting and a low noise environment. Sensory Hours provide a comfortable and enjoyable experience for individuals with sensory sensitivities. Where possible overhead lights will be dimmed or softened, and flashing or strobe lights will be avoided. Overall sounds will be reduced including softer music levels and limited announcements. Guests participating in the sensory hours are welcome to stay for the public session beginning at 3 PM. Please note that the lighting and sound production will change for the public window.
If you are outside of the Ticket Scan area of the Super Bowl Experience, First Aid stations are an alternative option for a quiet space.
2. Quiet Areas
KultureCity will be on site each day at Super Bowl Experience with their Sensory Activation Vehicle. KultureCity is located to the right just after Ticket Scan. They will be equipped with trained volunteers, sensory bags, and more for families and individuals who have sensory needs. Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue cards will be available for fans to use and take home at no additional cost.
3. Additional KultureCity Offerings
If you or an individual in your party experience challenges with sensory regulation, and you wish to alert staff and security that you may need additional assistance, please visit KultureCity to receive a wristband. This wristband will give the individual access to the SBxtra line at every game/activity offering SBxtra priority access. The KultureCity wristband does NOT provide SBxtra access to the Vince Lombardi Trophy or the Autograph Stage. Of course, fans are under no obligation to obtain such a wristband, it is entirely optional.
Are there accessible restrooms?
Yes, accessible restrooms are available throughout Morial Convention Center.
Video Captioning
As a service to our guests who are deaf or hard of hearing, throughout the Super Bowl Experience, there will be caption-enabled content available on each screen as available.
Can fans bring special items into the Super Bowl Experience because of a medical condition?
Yes. While outside food and drink is ordinarily not allowed inside the Morial Convention Center, exceptions will be made for fans WITH a special medical dietary restriction.
Additionally, a fan requiring insulin or an EPI pen can bring his or her medically necessary materials and medications provided all medicine has a prescription label with the fans name. Out of concern for the event staff and volunteers who handle the trash, fans should dispose of medical waste and syringes in the proper disposal located at the First Aid locations. Guests should not dispose of these items in other trash bins at the festival.
Does the Super Bowl Experience provide food options for special dietary needs?
Food vendors at Super Bowl Experience will have Vegan, Vegetarian, and GF options available. We will have full menus at Fan Services counters.
Are service animals allowed at Super Bowl Experience presented by Panini? Other animals?
Service animals (dogs, and in some cases, miniature horses trained to perform work/do tasks for a fan because of a disability) and service animals in training are permitted into the Morial Convention Center for Super Bowl Experience and may accompany fans with a disability in all public areas (where other fans are permitted). For fans within the Morial Convention Center, there will be a designated area for service animals to relieve themselves. Please visit the main Fan Services Hub near Ticket Scan to access this relief area. However, other animals, including household pets and emotional support animals will not be admitted.
MOBILITY ASSISITANCE
Fans with Mobility Disabilities
Super Bowl Experience is accessible for fans using mobility devices. If you are in need of a wheelchair to navigate the Super Bowl Experience, please visit the Mobility Services counter in the main lobby to check out a wheelchair.
Wheelchairs (manual or power-driven) and three or four-wheeled scooters are allowed only for use by fans with mobility impairments. For safety reasons, requests to use other power-driven, mobility devices will be reviewed on a case-by-case basis. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Is there an accessible entrance to access the Super Bowl Experience?
All entrances at Super Bowl Experience in the Morial Convention Center are accessible
Is there an accessible support to depart the Super Bowl Experience?
Prior to exiting the Morial Convention Center, please return your checked-out wheelchair to the Mobility Services counter. There is not a full mobility assistance program at the Super Bowl Experience.
Accessible Viewing Areas
There will be accessible ramps and lifts for all stages and platforms within the Super Bowl Experience.
CONTACT INFORMATION
How do I contact Mobility Assistance during the event?
If you have questions or need mobility assistance during the event, fans can go to the Mobility Services counter in the Super Bowl Experience Main Entrance Lobby for answers to questions related to the Accessibility Program, related information, wheelchair rental, and a power outlet for recharging power wheelchairs. Fan Services will also be able to communicate with Mobility Services when necessary. The Mobility Hotline will also be available during the event by calling 888-745-1455.
Is there a mobility services contact?
Yes, for questions prior to the start of the Super Bowl Experience presented by Panini on Wednesday, February 5, contact mobility assistance by email, superbowlada@gmail.com or by phone 888-745-1455
Please note, if you require assistance or have a question during Super Bowl Experience on February 5 – February 8, the email will not be monitored, only contact the Mobility Hotline by phone at 888-745-1455.
